B&Q was the most unpleasant, disappointing and terrible experience ever when shopping online. Firstly, the store processed an order, made me pay for it and only after they messaged me saying that the items were out of stock. Secondly, once I tried to pay with my debit card and the website couldn’t process it, I finished paying via Paypal. My surprise was that they charged me twice. The paypal that was the confirmed one, they processed a refund but the other one, I had to contact my bank, get details and pass them the info to have this cancelled. Basically, I paid twice for an order with items that were out of stock and have to wait for a week to have my money back only because the store is the most disorganised and unprofessional I saw in my life. Never, never more.