I rang the Wednesbury store with regard to some children's bedding. The lady told me that they had 4 in stock. I asked if she would save me 1 and she said that it would be beside the till. I drove 30 miles to get to the store. The item was not beside the till and when I found the lady she said that she had forgot. She took me around the store but she couldn't find the item She went on to the computer to discover that there were two in store but she didn't know where or didn't care. I left absolutely disgusted and swore that I would never visit a B & Q ever again. A refund for petrol would be nice but I'm not very hopeful.