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Tracy Woolley
In July we ordered four made to measure sliding wardrobe doors via B&Q website, which was passed onto their manucturer Home Decor. Total cost being £1350. Two of the doors were damaged. Have since had four more deliveries to replace them - all which have been damaged. B&Q are not accepting responsibility & passing us back to Home Decor who just keep saying they'll send replacements the following week, which again turn up damaged. Two months down the line we are still waiting for doors that are fit for purpose to finish our project. In the meantime we are losing money on carpenter fees and loss of earnings having to take time off every week to wait around for yet more damaged deliveries. Requested compensation & await their response. Completely unacceptable & discusting service!
9 years ago
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B&Q has a 2.2 average rating from 2,597 reviews