We had a macallister router, and a macallister circular saw. It's just awfull how they worked , so we decided to bring them back instore (Northampton).Even worse. , that the lady at the "returns" counter didn't even tried to help us, as one of the tools were from Wellingborough. EVEN WORSE! She didn't tried to help us , she was rude , and we was standing there , with 2 tools ,2 receipts . After all this happened , we went to the B&Q in Wellingborough. I have to say that , i had my best experience there.At the returns counter , there was a lady , called Sue. She was helpful, she helped us straight away .She checked the tools , also called a guy , who checked them as well . The guy then explained to us everything, and we refounded the price for the tools , and bought a BOSCH circular saw , and a JCB router , and left , as happy customers . Many thanks to Sue , i wish u the best , and i hope they'll increase your wages , because u deserve it !