Hi It is now 6pm and no home fit guy B & Q have some serious problems 6 weeks ago a dreamed of my bathrooms being changed to a hotel high end spa look I had chosen B & Q because they fitted my kitchen (Which I may add has had problem floor tiles lifting cooker never worked from day one as filling the house with smoke and the under counter lighting packed up to find the wires are held together with electrical tape and the sealant on my quartz worktop as just disappeared over time) and tried to replace the oven with currys and the would not touch it as wired up wrong so the took my new oven back with them So I thought no I will try b & q again and pay for my kitchen repairs and 2 bathrooms and cloakroom costing around 27k 1) so I tried to book a home consolation via web site would not work 2) so I emailed customer service who said the had booked some one to come out 3) so that day came no one arrived phoned customer service to be told no one had booked it with the store 4) after much phoning I had some one that day (called Pat just to point out he a credit it you I may offer him a job at my store ) 5) so I informed pat of what I wanted and he designed the space as requested 6) I could not view the 3D plans as your web site is not Windows 10 compatible 7) so went to the store to see PAT I offer to pay the 27k there and then but was told we need to book home fit team to asses the job this would cost 100 so payment taken 8) Told some one would contact me so message left to phone the fitting I tried to contact the guy over 4 days and spent over 3hours trying to get hold of him but just kept ringing so another email was sent 9) Last Monday another one of the homefit team left message and I phoned him we arranged for the following Wednesday as he would be in Milton Keynes then so booked for 3.30-4.30 10) Yet again no one turned up this is now true incompetence as not even a phone call to say sorry 11) I will be sending his letter to you CEOs as I am sure he would love to know what poor service his team are giving and in this day and age 27k being spent in one transaction is not how I should be treated So please refund my 100 pound I will book another company to install my bathrooms and have better customer service and value they customers Mr Graham Gillard Sent from my iPad On 29 Sep 2015, at 19:45, MKN897, Showrooms R <MKN897.Showrooms@b-and-q.co.uk> wrote: Hello Mr Gillard Sorry to bother you but I think I have an incorrect phone number for you. I know you are having your survey`s on Wednesday 30/09/15 and would like to book your second appointment with Pat to finalise on the project. Would you please either contact myself or Pat regarding this. Martin Middlemiss Pat Fitzsimons Many thanks Martin Middlemiss B&Q Showrooms Milton Keynes <image001.png><image002.png> B&Q KBBi Team Milton Keynes Store: 01908 698400 ---------- B&Q plc Registered Office: B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE Buy Online NOW at www.diy.com or follow B&Q on Facebook www.facebook.com/bandq, Twitter www.twitter.com/bandq or YouTube www.youtube.com/bandq Registered in England, Number 973387 This e-mail is only intended for the person(s) to whom it is addressed and may contain confidential information. Unless stated to the contrary, any opinions or comments are personal to the writer and do not represent the official view of the company. If you have received this e-mail in error, please notify us immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. Thank you for your co-operation..