Kenny
Ordered and paid for a kitchen and fitting in full in Jan 22 for fitting in April ,was informed that 1 door would be delivered 1 week later than other items which was ok . During next few weeks had several calls etc informing items were missing off order and had to be paid, delivery was on 14april as arranged but when fitter checked items on 18th he found several items missing,1worktop missing ,store blamed computer system,1 door missing ,which was ordered but just not delivered,had to be reordered with a lead time of 4 weeks ,door due on 20th never appeared,store blamed parcel force,,reorder time was 6 weeks ,during installation fitter found several doors warped or damaged lead time ? Got so angry wrote to CEO who fobbed us off to executive customer care team,who were useless promised contact which never happened. Surely a company this size must have a decent stock control and quality control ? Doesn't look like it,they don't seem to have any redundancy i.e spare stock for damaged,missing items, unfortunately my problem seems to be the norm not an exception, company has my money but can't provide goods , surely someone in authority can take this up,sorry that I cant leave zero stars.So unless you are prepared to put up with all these issues I would strongly recommend that you go elsewhere
1 year ago
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B&Q has a 2.2 average rating from 2,462 reviews

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