Ordered 12 bags of 50 litre compost through online.and at the end of payment it was identified mica store Sutton Surrey branch will be delivered. Delivery was due following week Wednesday. Tuesday had text message that driver will be delivering next day afternoon. No delivery attempt made on Wednesday. Contacted Sutton branch on Thursday morning twice I managed to speak to speak and each time phone number taken with promise cal will rerun by customer service. Nothing happened. Called main chain customer service as Sutton store do not pick up calls. Central colustomerservocebalso tired to connect the call with no luck. They have taken my number again to get cal back from Sutton Branch. No contact from Sutton on Thursday. Friday contacted main customer service and wanted to cancel the order but main branch claimed unable to do so because it was already allocated to Sutton.main customer service tried to contact the Sutton branch but they don’t answer the telephone. Again telephone number taken. No one contacted from Sutton branch. Saturday contacted main centre again and they were helpless Like me as they cannot do much but put my issue as emergency to pick up by the team Sutton. Sunday afternoon I had call eventually. Conversation was theybcouid not deliver the items but no reason and if I want they week Thursday would be the next delivery. When I have asked why I was not prioritised on their list as mine missed from they said they cannot do much. I could not believe the arrogance and told them to cancel my order and told them will do a review and they told me to proceed. I had money back. Ordered same items from wickes and delivery came to the door next day. If you can don’t do any online order.