We had booked a kitchen design appointment and arrived a little early, 10:45am which we didn't mind. Our appointment was 11am so we were told our kitchen designer would see us then. At 11:18am no one had been to see us or acknowledged us or even looked in our direction! so we decided to leave and booked a design visit with WREN instead. We have just ordered a £17,000 kitchen off them which B & Q missed out on due to very poor customer service. I wont be going back any time soon.
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