Catie Jones
WHAT IS WRONG WITH PEOPLE? B@Q Gallagher Retail Park Longwell Green, Bristol. I bought 6 x 5m MDF sheets from this store yesterday, 29th October 2022. Had them cut by a lovely, older gentleman, so helpful. I paid, loaded the pieces into my daughter's van. That bit was fine, I had to go back in to buy 6 x 18mm large sheets, they were too heavy for me to lift down from the stack, but with a long queue for the lovely cutting guy, and no sign of another member of staff, tried to do it on my own. I'm a 65 year old woman, and always try and help myself (and others) A young girl assistant appeared and offered to help me, she told me to ask for help with loading into my van at the checkout, and that 'someone from 'building' would come down to help me' I dragged the trolley to the checkout (a trolley loaded with 6 x 2400 x 1200 18m sheets of mdf is not an easy job) told the blonde middle aged woman on the till what the young girl had said, she barked 'there's a trolley guy out there, ask him, if he's not there, come back' I dragged it out to my van, no sign of 'trolley guy' so attempted to lift one in, it was too heavy, couldn't get it back onto the trolley, there was no way I could have dragged it back them all back in anyway. Then I saw 'trolley guy' across the car park, a tall, 20 something, obviously not happy in his work, I'd left the sheet half inside my van, doors open, mdf on trolley sticking out into lane, asked him if he would help me. He huffed, had the look of a sulky 5 year old being asked to put his toys away, I apologised??!! not sure why, he shuffled along behind me, looked completely p....d off, made a brief attempt to lift a sheet in, with my help, said it wouldn't fit, lolloped off back to his toys, I mean trollies. WHAT IS WRONG WITH PEOPLE?????????????!!!!!!!!! I must say, a really kind old Indian gentleman offered to help, but I didn't think he'd be able to, so politely refused. I then phoned my husband, at work, he came as soon as he could, I had to sit in the back of the van propping up the sheet that 'trolley guy' had left half in half out, He turned them, laid them flat, they all went in fine! If the stupid hard faced cow on the till had called 'someone from building' as requested, I wouldn't have been stuck in the car park with a load of mdf for over an hour, and if 'trolley guy' moved a little faster, he might not be so morbidly obese!
1 year ago
Read B&Q Reviews
B&Q has a 2.2 average rating from 2,462 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial