This company is an absolute joke. Kept getting spam emails about my tradepoint account with vouchers that the expiry was a year or longer ago - even getting emails to say ‘welcome to TradePoint’ like I’d just joined. So sick of it I contacted them via Twitter PM and got a response from B&Q, then a phone call saying they’ll get back to me by the end of the day because I was missing genuine offers and discount. Not the worst thing ever but they promised it’d be sorted. A month later and several messages via Twitter and no update. Further down the line sent another message a week after being promised I’d get an update in 48 hours I sent another message and 20 minutes later I get a phone call. Bearing in mind I’m currently ill and it’s painful to speak, when asked to confirm my name, address etc. I told the lady on the phone that I was unwell, cannot speak so to reply via Twitter as obviously the call was only because yet again I’d asked for an update I ended the call - making it very clear I was unwell. Messaged the same via Twitter only to get a reply that the call was to tell me there was no update and because I didn’t give the account details over the phone the case manager was closing the case. Closing the case because she was unable to tell me there was no update - which I was told via Twitter which is what I told her to do. Absolute Morons. Well goodbye Kingfisher companies - other companies can have my business if your Customer Service is this stupid, lazy and incompetent.