I'm late writing this review of our bathroom installation disaster, being it was done for us in August of 2016. However, the fact that it is still on my mind and that I still feel compelled to write this review gives you some indication of how angry I still am to have been ripped off by such bad, uncaring service and such horrendous workmanship: 1. extractor system was only half installed - sending condensation up into the loft, with nowhere for it to go 2. the shaver socket installed buzzed badly and had to be replaced so that it didn't cause a fire 3. the space between the top of the sink and the cabinet was so small that one could not wash ones face in it. 4. The toilet wouldn't flush properly because the plastic piping connected to the outside waste pipe had been crushed in order to force it through the cabinet behind it. 5. the shower wall fixing turned out to be a hook drilled into the tiles about 30cm above the lip of the bath. 6. the decorator painted the wrong walls, claiming he had not been shown the decor plan by the store. 7. there was no signing off of the job on completion. 8. B&Q seemed not to have a complaints procedure. It seemed they were waiting us out to see if we'd go away. We didn't but negotiations took months. 9. the third-party guy who they eventually sent round to fix the issues said that he makes most of his income from B&Q remedial work. 10. We asked for a dimmer to be installed. They did install a dimmer but attached it to the extractor fan, thus slowing the extractor in time with the dimming!!! 11. Grouting was wide, badly applied, and gave way to leaking within months. Used wrong paint for the ceiling, allowing mould to grow from within weeks of installation. We have since paid to have a proper company come to start all over again. This was thousands of pounds wasted on B&Q, who clearly didn't give a damn about us as customers. My advice? If you need to buy a few screws or a watering can, go to B&Q - they're cheap. If you want a competent company to come to your home to fit a bathroom or kitchen, don't go near this company. They truly are awful. P.S. Refunds policy - extremely difficult.