I booked a kitchen and bathroom installation with the Erdington store 5 months ago, due to happen today. It was cancelled at 11am Sunday morning. After sales customer service is appalling, I spent 3 and a half hours in total trying to speak to someone in store on Sunday, was promised a call back from the store manager before they closed yesterday and was still waiting for a call back at 10am this morning. Store manager was completely uninterested, refused to offer any compensation for the inconvenience and terrible customer service I received. I logged a formal complaint with head office this morning and was assured I would be contacted by head office management within 48 hours only to be told 10 minutes ago that no complaint had been logged. Avoid at all costs