Ordered some items to be delivered. I was sent a text saying it was going to be delivered on Friday morning, nothing! Called customer services, they said it will arrive between 1-2, if not to call the Southend brand, nothing. Called the Southend branch and they said it would arrive in 25 mins, nothing. Called customer services again, no answer. Phoned again on Saturday, no answer. Phoned again today, after being on hold for 20 mins, got someone to process the refund, was put on hold and then disconnected. So no idea if i am getting my money back. Such a waste of time, effort and money. Never again!