Ordered a bed online. It was delivered 3 weeks ago. It was not as pictured. I requested a return. So far I have emailed 17 times, phoned several times. Been cut off twice, told to phone back, told they couldn’t help because it came via a third party. Twice I sat in all day waiting for it to be collected but they did not come. I messaged via messenger and was told they can’t help and to contact the third party. But they don’t respond. Meanwhile my daughter has no bed and is sleeping on the floor. This is the most appalling service I have ever received. I am warning all readers of this review to never use B&Q online.