DO NOT ORDER ANYTHING FROM B&Q!!! The frustration, anger and disappointment are only a fraction of the emotions of what I am feeling today. Since August, when placing an order via online app, I have been chasing a "ghost" ... B&Q has sold me an item that doesn't exist anymore and fooled me around for over 2 months giving me 3 different delivery dates, empty promises and apologies that do not cover the wasted time, effort chasing the delivery and stress for the whole family because of unfinished work that has been placed on hold due to B&Q's incompetence. I have called customer services so many times only to hear some imbecilic excuses and empty promises that someone would call back - no one has EVER called back. I have requested to speak to managers to request an explanation about my order and discuss a resolution or a refund, but this has been declined. I have raised a complaint via B&Q's website, but this has been ignored. Today if I hadn't called myself again to find out whether the promised order would be delivered, I would be sitting at home and still waiting for the "ghost" to arrive. So now, after so many emails and phone calls (about 20 in this whole 2 months), they have decided to issue a refund stating that the item is unavailable. Absolutely disgraceful and disgusting behaviour that has put me through the stress and headaches during this time. I will never deal with B&Q again and I suggest everyone else to stay clear of this company as well, if you do not wish to go through the same unpleasant experience as well. They have the audacity to share the wrong information, sell you non-existent items as a result, fool you around like a puppet and not take any accountability for their mistakes. PS! This review goes for those managing online store and anyone working in the customer services and complaints department.