Ordered a door and when it arrived it wouldn't open. On 02/09/2023 I asked b and q to collect the door and give me a refund. Its now 04/11/2023. The door is still at my house and I'm still waiting for collection. I’ve heard every excuse from them “its the wrong team” “your number is wrong” (it wasn’t) “its been escalated to the wrong team” “we are short of staff” “the team are in a meeting” “we can’t get ahold of them”. Every time i call im told that they will call me in 24 hours and they haven’t ONCE contacted me. I called my local store and they can’t help me either. So I've got a broken door and im £327 short.