We bought 12 shelves for our online business we were about to start, the shelves arrived damaged, scratched and had missing parts. We made several attempts to resolve this with B&Q and was constantly ignored for weeks, to the point we HAD to build the damaged shelving as we needed it for our online business. Eventually after weeks and nearly months of emails, calls, and writing to our MP, B&Q responded. The angry advisor Alan from the executive customer relations department lied to us, mislead us, spoke over us, spoke down to us, was patronising and put this whole experience as the worst I’ve ever had. The CEO Graham also ignores his emails, clearly doesn’t care about his customers or how much they’re being mistreated!