I wrote a review yesterday but cannot find it to edit. I ordered a kitchen for £9,000 in July. Work started 3 weeks ago was promised it would only take a week. We had it designed for us in store but when it was started we found things we had discussed and asked for were not there. Despite paying £100 for a survey laminate was short of 2 boxes. Items like tiles we had paid for were missing also. My husband paid for two packs. We had asked for a carousel space saving unit under sink and the manager did send tiles,not the ones I paid for but let it go. The workmen came for a few hours the first day then left and this has continued for the 3 weeks without a kitchen or downstairs water. We have our kitchen stuff all over the house and it’s been extremely stressful. One day last week they came for 15 minutes and had to go. Promised it would be finished by last Friday but wasn’t. They came yesterday from 2 till 7.30 to try and finish but we said to go home and come back tomorrow as seemed tired. I noticed the strip edge had been put in for laminate it doesn’t match in any way and looks so cheap and plastic. It really is unacceptable so am ordering it myself as apparently they only stock the one we have got. We had a kitchen from them a few years ago so didn’t expect such service from b&Q. It has caused me extreme stress and anxiety very disappointing am waiting for a call from a manager tomorrow so hope I can get this resolved soon