I ordered a radiator cover on line from B&Q, the item arrived and it happened to be too big measurements were incorrect. I had to make several calls before i could arrange for the item to be returned. Even then when you ring the telephone No it has no option to go through to the returns department so you have to speak to someone in order section. After two weeks of chasing the returns department they eventually arrange a date for collection. However the refund was not made into my account as promised within 5 working days. It has been over a month and I am still waiting for the refund and almost 6 calls and several emails to B&Q I am non the wiser. I have been told the new system is the cause of the delay but no manager is willing to speak to me and I have spent several mornings calling the customer service trying to establish where my refund is. I would not recommend purchasing anything on line with B&Q only because if you wish to return you will not be able to do this with ease!! and there is no chance of refund