Ordered a fire and surround. Due to a change of address I asked if the delivery address could be changed and I was told that it was not possible and I should cancel the order. The order was then cancelled, or at least that is what I was told. I went on the chat on Friday to have it confirmed the order was cancelled. The person on the chat rudely cut me off. I phoned and again was told the order was cancelled and the money £810 would be refunded. Tonight I received a message that the order will be delivered tomorrow, to the address I no longer live at. What is going on with your customer service? Appalling and inept.