Will at the TELFORD B&Q store provided us with an uncompatible wardrobe 'solution'. We wanted sliding doors. Our design was built on their wardrobe designing system, and we underwent an extensive conversation about our requirements. Yet, the sliding doors they sold us are not compatible with the carcass they sold us. We were told we would need to build our own bespoke made to measure frame for these doors to work. This was not mentioned. Plus, if we were to go this route, the caucus would not even be required. We could have cheaply added a railing/hanging system. WILL knew we were in a rented property and moving soon. So made to a bespoke frame was bot what we was after, but doors simply to fit the wardrobes being sold. He TOTALLY MISS SOLD THIS PRODUCT TO US! The women (manager) in today, Monday, 12 Feb, was condescending and rude. She tried stating WILL took us to see wardrobe units the other end of the store. This is INCORECT. We never saw anything, nornwere we give an option to view any wardrobes. In fact, we were told they DID NOT HAVE A DISPLAY. She said we were not MISS SOLD we were because the sliding doors do not fit to the carcass purchased like we were told. She stated we provided the wrong measurements incorrect again. They have the exact correct measurements we provided. Also, this is irrelevant to the doors not being compatible. We were threatened that we could not even return the sliding door as it had been 2 weeks, to which she was reminded of our consumer rights. Immedietly, she back tracked to saying they could be as were not opened. We categorically know the difference between a carcass option and a ceiling to floor more minimalist approach to wardrobes. We looked at Homebase's options, and they only had the fitted, not carcass option. We made this very clear to WILL that we wanted a wardrobe that was movable to our new home. We did not want the option like Homebase offered. We came back to B&Q for a second trip after viewing the alternative options and knew what we wanted and made it very clear. It seems like they are more interested in their sales numbers than provided an actual solution for customers. So we have had to buy hinged doors. These have come to £26 less than sliding doors, a joke in itself. We have massive sliding doors in our home, waiting to be collected and have a wardrobe that is exactly like we had before. What a complete waste of time and money!