Absolutely appalling service from b&q, paid for delivery of a light fitting, on day of delivery was informed by dpd they would not be delivering my parcel, can only assume it was damaged. Have rang b&q 5 times to the point of ranting and screaming for my money back as have not received goods, still waiting 18 days later. Ive spent about 15 grand in b&q over the years an believe me when I say they are not ever getting another penny out of me.