I will never ever ever buy anything from B&Q online. Ordered a memory foam mattress ut is just normal foam with 2cm memory. Absolute terrible item. Atranged for them to take back, CS sounds like they are in South Africa by accent of call centre. Arranged with APC to pick up, no one arrived after waiting from 7am to 6pm APC said it was delivery not pick up, B&Q via millions of emails said they had rearranged. Bloke picked up, I helped pur on van, then he knocked and said his boss told him too large to take and they would get fined??? Email from B&Q SA he said I hadnt covered, total lie. Phoned CS male ended up putting down phone cos I asked to speak to a senior member of staff to resolve. Phoned APC they are not answering calls. Now taking mattress to dump as I do not want, £98 pay cheap pay twice!!! B&Q never again will I use your online services. Do not buy their memory foam mattresses. Rant over. Uploaded proof I bought mattress cover if file accepted