In August 2023, we paid over £7000 up front to B&Q for our bathroom to be fitted. It's now March 2024 and we still have no bathroom and no refund. Work began at the beginning of October 2023. On day 2,the fitter pulled a large wire from the attic which was our main lighting supply for the house and resulted in us having to get a full rewire as no electrician would replace the wire with the old fuse board we had. We paid extra for the full rewire to be done so the fitter could come back in to fit the bathroom. Their fitter charged us an additional £415 for plasterboard and wood that he needed before beginning the job as he said it was not included in what we originally paid. The fitter removed the loft access with the promises of rebuilding it. When he was due to return to continue work, he did not arrive, giving many excuses. On a day he did actually show up, he cut one piece of board and sat in the bathroom all day without doing anything else. On that day he went through our bedroom to get a charger for his phone that was in my shelving unit beside the bed. We had contacted B&Q multiple times to discuss everything with no one returning my calls. We eventually had to go physically into B&Q to put in a complaint. The fitter was removed from the job but still turned up at our home on the Monday morning wanting to know what he had done wrong. B&Q sent 5 people to our home, including an electrician and bathroom fitter and a manager, to review the disgraceful state of everything and I was told that work could begin the next morning with these fitters. This did not happen and instead 3 days later after again chasing things up with B&Q I was told that the regional manager wanted to come to my home in 2 hours, I had to leave work to facilitate this. During this visit we were told that B&Q would not apologise for anything that had happened and there was no way we would have a completed bathroom before Christmas. Instead they arranged a fitter to come to our home to put in a temporary bath, a basin and some lino on the floor. We were advised that in January, this same fitter would fit our bathroom. At this point we had spent 9 weeks without any washing facilities, having to use a gym to shower. We had a toilet only. January came, B&Q emailed to say they would not do the work as there were structural things that needed to be done that had been missed on the original review for the job in August 2023. B&Q do not undertake structural work for legal reasons, however their fitter removed our main loft entrance and this is part of the structural work they will not replace. In January 2024, they offered a refund of £6200 and £1700 as a goodwill gesture. We refused this as it is not even the full amount we paid them and the £1700 does not even touch the cost of removing the incorrect work their fitter did and disposing of all of the materials we purchased from them. The pallet of tiles is still sitting in our driveway as we have no where to store it. All the units and building materials are scattered throughout our small home. Our bedroom still has a door sized hole in the wall where their fitter removed the back of the shower. Our bedroom and bathroom is separated by a sheet. The loft access that was removed is directly above the temporary bath they put in and the damaged plaster from this regularly falls into the bath. In order for them to give us a full refund and consider any form of compensation we had to compile all the evidence and receipts. Providing all details of monies spent, time off work and all costs. We provided this on the 12th of February and 4 weeks later we have still not had a reply other than to say they are looking into it. Additionally, they wanted us to provide multiple builders quotes on headed business paper with full list of materials and cost breakdowns for the "structural" work and the bathroom fitting, despite the thousands of contractors they have working for them and being a multinational company, they could easily do this themselves. It's currently the 10th of March, we still have not had a refund for our monies, any compensation and still are using the temporary bathroom facilities. Our home was completely destroyed. We still have not got a bathroom. For a multinational company this is a disgrace. They have been rude, unhelpful and their customer service is deplorable. The entire experience has negatively impacted our mental and physical health. 5 months since the beginning of work, we are without the monies we paid them (over 7 grand) and we still have no bathroom and they have still not resolved this issue.