I am extremely disappointed with B&Q and the quality of their own brand product, the Cookie and Lewis kitchen tap. I purchased this tap about a year ago but never got around to fitting it. When I finally decided to install it recently, the holding arm for the sprayer broke off immediately, which is simply unacceptable for a product that is supposedly of good quality. I understand that I've misplaced the receipt, but given that Cookie and Lewis is B&Q's own brand and isn't sold anywhere else, this should not be an issue. To make matters worse, the tap supposedly comes with a 10-year warranty, yet B&Q has refused to honour this warranty, refusing to exchange or repair the faulty tap. This is extremely poor customer service, and I’m shocked that a company of B&Q’s size would fail to stand by the quality of its own product. I now have an unusable tap, and I will certainly think twice before shopping at B&Q again. I expected far better support and service from them.