Purchased an outdoor Christmas tree for £54.99 from Stratum via B&Q. Arrived within a few days as stated. Put the frame together and then decided to test the lights prior to completing the set up. Lights did not work. Contacted B&Q. They informed me it was a 3rd party seller and they would contact us. 24hrs later had a response from Stratum asking what was wrong with the product. Responded instantly. 24hrs later a further email from Stratum asking if the product was damaged. Contacted B&Q stating our frustration and sheer lack of willingness to help us who said they were going to emulate the matter. We also stated that we no longer wanted a replacement we now actually want a refund as we have lost all faith in the 3rd party seller and there willingness to help. We have received a further email more than 24hrs later informing us that we have to return the product at our cost to receive a refund. I am surprised B&Q are dealing with a company as poor as Stratum and have lost all faith in both companies and will now forever advise people to use neither. Despite B&Q taking the money from my account as the statement shows they can not get involved as it's a 3rd party seller. Be careful with both companies. Next call is with Trading Standards. John.