Selling Products online which they didn't have. I am horrified how the B&Q company can sell a product online and then 4 days later call you and tell you they don't have it anymore, however they have already taken your money. It then takes 2 weeks for them to get it back to you and they don't even offer a substitute. Unlike most small companies operating on Ebay etc.if they sold a product they didn't have in stock Ebay would BAN them from trading on Ebay. B&Q don't even seem to care. They even quoted the wrong delivery day for the rest of my purchases and then blamed their delivery supplier. They don't take responsibility for anything. I will not be using them again and recommend other people think twice before buying from them especially online.