I bought a brown wooden tv cabinet online with B&Q however the very next day I decided to i actually preferred the cabinet in white and so I called their customer support team but was told they had nothing to do with returns; its down to the company company responsible for shipping the items. I was given another number and told to fill out a form, with no guarantee of anything. I was later contacted and instructed that ince delivery comes yo my door for me to refuse it so its sent back to the suppliers. I think i have made a big mistake shopping with B&Q. Is this not going to confuse and complicate things? I bought purchased the cabinet on the 4th Dec and filled out a request form online on the 5th Dec.