Spent £400 in B & Q, got 3 sliding mirrored doors reduced to £15 each because they were end of line. Left them with customer service until the next day when we had a van, went to load them in to van and noticed that 2 of the 3 mirrors had been cracked, took the trolley back in to the store to say that it appears they have been broken whilst stored for us and Cheltenham Store Manager Steve Chandler offered a refund which was ok but because it wasn't our fault and broken in their care I wanted a replacement. The next day I emailed customer service about my order and received the reply back from them that included Steve Chandlers reply to them accusing us of breaking the product even though all we did was wheel it to the van and noticed the breaks when we went to move them, he said no one in that 24 hours in customer service touched to trolley, I'm amazed he didn't have anything better to do other than watch my trolley for 24 hours!! as directly quoted from his email which I don't think I should have seen: "I dealt with this last night. The doors were kept safely in our click & collect bay and had not been moved in between the customers visits. The damage was not identified until the customer had taken the doors out of the store so my suspicion was they could have damaged them whilst trying to load them, of course I could not prove this so gave the customer the benefit of doubt, I was not prepared to give brand new doors and as there was no direct replacement, I do not feel we have breached any consumer contract and will offer no further compensation from store" Wow what great customer service and B &Q Cheltenham must be so proud to have such a great leader at their store!!!