We paid in Cash Reading store £185_10Deliverycharge for Black Hotpolnt Fridge we told xmas holiday No delivery until 4th jan thats fine Rang 4th Delivery Today was told by B. Q warehouse waited all day up down windows etc im carer for my 82 yrs mum And Hangin round waiting too trying feed my mum looking every for hr B. Q driver this fridge is for my disabled neibourbour 64 yrs being discharged from Hospital this very important for carer to feed etc my phone call next day 5th jan askwere is Delivery on fridge she said out of stock said what i was fuming wai Iting home 24hrs for driver not coming at all no phone calls so fuming madly my point is met lovely woman staff called Juliie my Problem this black fridged paid not in stock she phoned head office still hr in store got full Refund Juli was Polite VERY CARING UNDERSTSNDING ! Plz ! Keep these Staff SHe Should Get Bonus For getting B. Q out Of Hot water As customer i wil come back for my Products thanx for julie Staff Dedicated Help for my Refund to Tara aswell who signed money out Marc P. S Brought cheaper Black fridge next door Currys Took AWay marc