I purchased 3 soft close ' loo' seats in September -costing well over £100 - having just moved house- two were of one type but the third was different and this one has started to corrode on the metal parts and delaminate on the seat itself. This was fitted to a cloakroom so gets very little use. Took it back today (130217)- duly cleaned disinfected and wrapped in cling film- where the Manager 'Chris' at the Camborne Cornwall Branch refused to exchange or refund because I didn't have the receipt (who keeps receipts for everything they purchase ? ) A generally obnoxious attitude -suggesting I could have bought it at a car boot sale! Stated he knew all about the Sale of Goods Act and refused to telephone his Head Office for guidance which I suggested - not his job to phone them! I may not have the receipt but I do have the Credit Card transaction record! Trading Standards next after the formal letter of complaint to the Head Office. What a waste of time simply because of a 'jobsworth'. The good news is that Wickes are nearer!