I bought a dimmer switch and had difficulty fitting it, due to its inept design. Then I received an invitation to submit a review of the product, which I did, warts and all. An hour later I received an e-mail from B&Q saying that they could not publish my review, because "it didn't meet their guidelines"! Guidelines which presumably include 'don't say anything critical about our products'. Well, sorry B&Q, you've permanently lost me as a customer and I'll make sure I tell all my friends, colleagues and acquaintances to avoid B&Q too.
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