I visited Trade Point today 04 August 2025 at approximately 19:30 to return some unused and fully packaged items I purchased for a project over the weekend. My experience, however, was far from satisfactory. Despite having my receipt and the items linked to my Trade Point card, I was met with unprofessional and dismissive behavior from two staff members. Their demeanor was shockingly rude, and they refused to process my return. What should have been a straightforward return process turned into a distressing ordeal over a trivial amount of £4.00 including VAT which works out to £3.33 to your business. To make matters worse, even after involving the manager, my concerns were brushed aside without a satisfactory resolution. During this entire debacle, customer lines were building up behind me, further highlighting the inefficiency and lack of urgency displayed by the staff. It's disappointing that this lack of customer service tainted what is usually a reliable shopping experience. Understanding the return value was minimal, this situation exemplifies how crucial staff training and customer service are, regardless of the sum involved. I hope Trade Point addresses these issues promptly and ensures staff are better equipped to manage customer interactions professionally in the future.