On 7 Aug 2025 I ordered a Bosch garden strimmer (order number can be supplied) for home delivery from the Stirling B&Q store. It was out of stock but it was explained to me the Falkirk branch were able to delivery on 18 Aug 2025. I was allocated a delivery slot 1330-1530, and I was notified of this by text. The delivery driver was to call me 30 minutes out. However, here was no phone call and no delivery. I called customer services the next morning only to be told that B&Q had cancelled the order due to a lack of stock and that the order would be refunded. This was indeed not good news, especially when my card had NOT been refunded. I had to go back to the store to register my dissatisfaction and make sure that I would indeed be refunded. It is most disappointing is that B&Q made no effort to keep me informed and that I had to pursue the matter myself, making an extra journey only to be told I would have to order and collect the item from a store further away. As self-proclaimed DIY and home and garden specialists, B&Q need to take a long look at their customer service. If you say you deliver..... then do so! If a problem arises, at least communicate with customers. Poor show!