An absolute nightmare of an experience. I ordered 2 items. B and Q never bothered to send them. After several days spent on the phone to their so-called "helpline" I gave up and asked for a refund. They can't issue a refund because the "helpline" needs to ask the shop to do this, but every time I phone the "helpline" they say the store is not answering their calls. Today I have been refunded 1/4 of the value of the order! Am I supposed to spend yet more days sorting this out? B and Q you are a nightmare to deal with, and I am now looking into the Small Claims Court process.