I tried to order a BBQ online as 'click and collect' the system told me I couldn't do this and asked if I wanted to change delivery. So I opted for home delivery, completed all the details, made the payment.. All went through as you would expect, however, when I looked at the order details, the system hadn't changed the delivery to my home address and it was still being delivered to the store. Wasn't allowed to change delivery address so had to call customer support the next day. After waiting for nearly 45 minutes I eventually got through to someone who didn't know what to do, put me on hold for 5 minutes, then came back and said that as there was no PO number issued to my order I could change the address. Really disappointed that I've had to go through all this for the sake of a glitch on your system. Will have to wait and see now whether it actually manages to get delivered to my address on the day requested.