Bought a circular saw from b&Q. The box arrived damaged and had clearly been opened and returned by a previous customer. I took photographs and because I was on a deadline I had to use the saw but thought the photos would be sufficient for an exchange for an unused item. B&Q customer services offered me £5 then £10. I wrote to Michael Loeve their CEO. Their CEO was totally useless and showed where their poor reputation for customer service stems from, no reply to my email which was just forwarded back to customer services who declared "deadlock" and referred me to a furniture ombudsman. Needless to say the £450 I spend afterwards to finish the decking went to Wickes and independent local suppliers. I will do my best to avoid buying anything from this company. Your loss B&Q. You and your CEO deserve less than 1 star for customer service