- A lot has gone wrong from ordering, communication lines and delivery. Firstly, B&Q ordered the wrong kitchen cabinet units for us. Then the replacement ones didn't arrive. When we went in to chase them up, all they could tell us was that there had been a 'routing' problem - in other words, they did not make it onto the delivery van. A second date was scheduled but so far, they can't find the order....The shop staff try their best, but the organisation is just too big, resulting in shoddy service. Oh, and DO NOT buy any Cooke and Lewis taps. They are of the poorest quality!