I ordered a Barbaque to be delivered at home, after two weeks waiting for it, I called and then B&Q informed to me they didn´t have the product, a refund has been offered to me, the refund hasn´t arrived yet after other 3 weeks, and other annoying thing is to wait 30 minutes on the best case to be attended by phone. Last call I was waiting a complete hour an none take the phone. They have lost a customer online and in the shop as well.
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