Our ceramic hob in our new kitchen cracked due to it being installed incorrectly. It took B&Q around a week before the builder installed a new ceramic hob -the same model. He left it a mess and didn't put any sealants around the new hob. This hob has now cracked too from overheating and so after calling B&Q they told me I had to ring up a different company myself to sort it out. So a new builder came in, told me the wiring was wrong, said he'd come back in a week with a new (but the same model) hob but never returned our calls and made a no-show. So we called B&Q again yesterday, they said they'd call me back but never did. About to try to call them up again. Worst customer service I've ever experienced, I've been completely ignored. I am a young student currently doing exams and I don't have the time to keep ringing B&Q every day. I will never go to B&Q for home installations ever again.