RE: Orders 0077407566 and 0077351990. I've written about B&Q before and they still have not improved. This order was placed on Saturday 27th May and I chose to have it delivered on Thursday 1st June, my chosen day. I waited in all day and nothing turned up. I had called them a few times this day chasing up the status. I was assured it will turn up. Nothing had arrived. I called B&Q again at 6.45pm to notify them and said they will call me in the following morning with an update. I called the next day at 10am as I didn’t hear back from them and then was told they will chase up parcelforce. After which, they assured me that it will arrive by end of the day and that Olivia from parcelforce will call me within ten minutes. She didn’t call at all. I then called again about 3.30pm and you traced the status of the parcel and was told it will arrive on Monday now. I was not happy and quite irritated as I had taken annual leave off work for these days to do some clearing and needed these items, and these days had been wasted now. They didn’t know what to say to me on the phone as I was quite upset and they wanted to end the call, by saying “thanks for calling”, and “thanks for calling B&Q”. He did however give me the tracking number so I can track it myself. However, the shelving unit (5 Tier) arrived later that day, as well as the other modular units EXCEPT the 3 Cube Modular. The boxes were all a bit battered. I assembled the 5 tier shelf unit but some of the bars was bent, and one rubber feet was missing! As the box was battered, I assume it fell out during transit. As for the modular cubes, I assembled them. But the corners were chipped and scuffed. Not good for something I’ve paid for. Come Monday, I tracked the parcel myself, only to see that the 3 Cube modular has been sent back to B&Q!!! I phoned up yet again. They didn’t know why it was sent back but assumed parcelforce has damaged it. So a replacement had to be sent yet again for delivery next day. This was my last day of annual leave I took and it did arrive on Tuesday. I assembled it but again, the corners were chipped! Although, this was the one unit in best condition out of the three. This incident follows on from a previous order I placed, on Saturday 20th May, order number 0077351990. This was for two plastic window boxes, a flexible cable and a plastic storage box. I mainly wanted the storage box and bought the other bits to make it £50 so I could get free delivery, but paid and extra £5 for Sunday delivery. The order arrived the next day but without the storage box. So I called up and complained about this (when I can get through to their “ever busy phone lines”). I said I really needed the box. She said parcelforce still had it and they didn’t deliver. So I cancelled this as I needed it asap, so went to a local DIY store and bought one. Also, one of the plastic plant trough was cracked in the corner! I also asked for the £5 next day delivery refund as I paid for this extra yet the storage box didn’t arrive. There was some confusion as she didn’t even know that was an option! So They aren’t even fully aware or trained. She said she will check with a supervisor. After a few minutes on hold, she said she WON’T refund the £5 charge as other items had been delivered (although these bits, I could have bought in store and not my main purchase). So all in all, the service has been totally shocking from them. Waste of time, and waste of money, shoddy delivery and chipped products or missing parts. I was advised to call their customer services after the final delivery to make a complaint/claim. I've complained to them and they had 2 weeks to reply and they haven't bothered. Absolute farce.