Where do I start!!! planning process was fine, delivery came on time, all the products looked good and of good quality, then came the fitters OMG what a joke. time keeping was ridiculous, constantly on their phones or having fag breaks, didn't seem to be working to any sort of plan, came home from work to find no splash back above the hob tiled instead, dishwasher and sink in the wrong place, the mess was unbearable and completely unprofessional. my new work top was scratched because they were cutting tiles on it!! had to be replaced 10 days after kitchen was finished. my dishwasher socket has been put directly under the waste pipe for the sink so if there's a leak the water will run straight into the electrical socket. The tiling is horrendous, really bad cuts and joints and my grey grout is two different colours, had someone from B&Q to come and look at it and they agreed it was a terrible job and said I would be refunded for the tiling, that was three weeks ago and I'm still waiting. The whole experience has been a complete nightmare and I would never recommend B&Q to anyone, all the rubbish was left on my drive and the old grout water chucked up my fence which now has to be repainted, it took us two days to clean the kitchen once they had left before we could reuse it, but couldn't get all the old grout and tile adhesive off all the units as it had been left so long it was rock hard. Took loads of photos to back up our claims and B&Q only gave us £175.00 compensation on a £9500.00 kitchen ruined. a complete Joke.