I ordered a shed then realised the same day that i had ordered the wrong size. b and q wouldn't let me replace the first order but told me i had to order two sheds (the second one being the correct one), and refuse delivery of the first one to get my money back!
Received the first shed and refused delivery but didn't get my money back so i had to ring them again, paid for the second shed and it didn't arrive so had to ring them again!
Basically b&q had around £900 of my money for two items that weren't in my possession its a disgrace.
When i called b&q about my missing second shed they said the purchase order hadn't gone through, I also overheard another agent saying the same thing to another customer. I believe b&q take peoples money and then delay delivery of the goods for their own financial gain.