I have had an awful B&Q experience, outlined below: - originally advised by the Greenwich team that Mon 31st July was fine for delivery, so booked flights and accommodation to commence works then. As order was placed I was told that my postcode only had Friday or Wednesday delivery options. I was out of pocket before the job even started. I would have started the job on a wed or fri if I had been correctly informed of delivery dates. - when my delivery arrived Fri 28th July, all items on page 4 were missing. Advised Greenwich (Zafis) as 11:45am on Wed Aug 2nd, told her I need the items couriered immediately as we needed to plumb the sink. Was promised a call back with solution within 1hr. - I did not receive a call back till 6.5 hours later, despite me calling 3 times to leave my mobile number. I was told the kitchen team were busy and weren't taking calls. It was very clear they were prioritising new customers instead of fixing my issue. This is unacceptable when someone has spent £2.5k and you have made a mistake on their order. I expected to be a priority to resolve the mistake you made. When I did get a call back, Friday was suggested as next delivery as someone was off on Thursday! I did not accept this 'solution' as my main worker will have already left the job! - I had to make a 3 hour round trip at my own cost (£20 uber) to get the sink as it was essential to plumb it on Wed 2nd Aug (plus wasted time on hold to B&Q Greenwich and Cricklewood to source new items - this should have been done for me in a timely way given the urgency of my plumbing deadline which I made very clear when I phoned before midday on Wed) - I still have not been refunded for page 4 duplication. I have asked for a refund 3 times now (by phone to Laura on Wed 2nd Aug, again by phone to Laura when she called me Thurs 3rd Aug to confirm door delivery was on the way and again by email on Fri 4th Aug). - I wanted an extra 600m door for my boiler housing unit so phoned B&Q Cricklewood on Thurs 3rd Aug and spoke to a lady in kitchen showrooms team, who advised me that 6 were in stock. Again uber costs of £20 for return journey, got there and was informed by Andrew in the Tarde section that actually they have issues with Marletti door stock and they don't have any!!! We are on such a tight deadline I ended up getting a smaller height which does not look as good and again had I been given correct info in the first place I could have used another store. - One of the panels arrived damaged, see attached. I had no faith in a replacement being delivered in a timely way given my above experience so we used it damaged. I would like partial reimbursement for this faulty product. - When I spoke to Jenny at Greenwich on Wed 2nd Aug I was promised a call from a senior manager the following day as I do not accept the offer of a £20 gift card that was suggested was adequate for being out of pocket £00s for the poor service and errors. There seems to be very little acceptance of responsibility of the above issues. I am still waiting for the call and I will be escalating elsewhere if this is not settled internally. - I complained via facebook, was promised a call on Fri 3rd Aug evening which again never happened. My local hardware store said when they ordered a bathroom it took 45 days from the first delivery to receive everything due to missing items. One thing would arrive one day, two days later another thing, etc etc . I returned some items to Cricklewood and a woman was complaining as the kitchen team added 6 extra panels that were not needed and they wouldn't refund her, even though it their error, as she'd bought on store finance?! AVOID!!!