Ordered a £7000 bathroom suite including fitting on may 19th after trying three separate occasions as computers down in the Ipswich store. We were given an installation date if the 4 th Sept already a long wait!! Now we receive a call to say they can now not start the till the 20th Sept with no valid reason! Husband and builder taken time off work and dog set to go into kennels all which we will be out of pocket for and b&q will not refund! Already made three payments but have nothing to show for it. Customer service appalling!! We are now wondering when or if we will ever have a new bathroom! Think very carefully if your choosing a b&q bathroom.