i find the service of delivery and customer service at B&Q pretty poor. in store, B&Q staff can be pretty dogmatic, for example when trying to but something off a high shelf was told that even though item was visible to us, there was no member of staff free to actually physically get if off the shelf for us and therefore we couldn't purchase it!! . Recently we have dealt with deliveries from many large appliance and kitchen item suppliers, including Hotpoint, appliances direct, Hughes and various other online suppliers. and our experience of large deliveries from B&Q in the past few months (Kitchen units/ doors). Our experience of ordering larger orders for delivery from B&Q has been poor. particularly the cost of delivery under £250. Long lead time on orders, there is a very large time window given, No tracking offered so we have had to take time off work. Why can other companies manage these things but NOT B&Q? I wouldn't mind if the products were exclusive or exeptional quality but it is definately not the case on our experience. Come on B&Q be more competitive, show us hat we matter and catch up with other suppliers.