I'd have scored customer care 0 stars if I could, we were supposed to have our kitchen fitted on 21st august, no fitters turned up so tried phoning B&Q fitting service customer care, what a shambles got the answer phone numerous times before actually speaking to someone, to cut a long stressful story, they had no idea the fitter hadn't turned up, they finally found another fitter to start on 4 th sept, in the meantime our dining room furniture is in our bedrooms, our kitchen cupboard items are in living room dining room and bedrooms (because we had to empty them for the refit )due to our new flat pack kitchen and cooker are in our dining room, when it's finally fitted and I ring up to see what they're prepared to do, all they offer is £150 gift card, what an insult, we put our faith in B&Q because it's s big company, obviously money comes before customer satisfaction