One of my clients chose a specific bathroom suite for their interior design project for several rooms in their home. They unfortunately chose a particular unit from B&Q, which goes under the name of Cooke and Lewis. We were very nervous about this, as being in the trade, we know of their reputation. However, our client wanted those units, so we proceeded to purchase them. They took our money very readily and it clearly stated, "in stock" and delivery within “7 days”, which was fine, as our lead time was approximately 2-3 weeks. It was all confirmed days ago and B&Q stated that we would receive a telephone call within the next 48 hours to organise delivery. We have just received a text message, not a phone call, stating earliest delivery mid-October? The delivery company, which is neither B&Q nor Cooke & Lewis, stated they had none in stock, so said the earliest delivery would be mid-October. We made several calls to B&Q and all we heard was “so sorry, we haven’t got the units in stock”. When my colleague stated we had it in writing about being in stock and the delivery time, a representative of B&Q said, “Sorry, but that’s the way it is” I stated, no, that is fraud. You are lying on two occasions to make people part with their money when you know the product is not in stock, and why don’t you know what’s in your stock room? They then blamed it on the company that supplies them with the product, but I said, if you are advertising it as yours, it`s your responsibility to make sure your website is correct. I requested our money back instantly, still waiting for that. Terrible, terrible company – no wonder they are shutting their stores all over the UK. Do not touch this company with a barge pole. B&Q – it`s actual fraud what you are doing to people. I also know, as we are in the furniture trade, that they let clients order kitchens, take their money, and then postpone their installations dates for months. Be warned.