there should be an option of 0 star, when the items were delivered there items missing which I had to keep chasing some never arrived others had been discontinued but I only found this out after chasing them so had to order different options the tiles we ordered some black some white were different sizes so we had to redesign the tiling which left us with not having enough of the white ones but they had been discontinued we were over charged for work not done and charged extra square meters on most items tiling etc the job over ran by 3 days once the job was done I did eventually get a refund or items not received and work not carried out but after 3 weeks I haven't received a refund for the unused items I have emailed numerous times I called today and they tell me I need to go back into store for the refund even though the items were collected from my house, utter shambles would not use again