Purchased 13 boxes of Nobile, 4 packs of laminate under flooring and Trim for a very 20sqm room. When I booked the item for delivery the man who served me said the evening before I would receive a time slot. I asked because I wanted the flooring fitted very quickly. I was happy to wait but i was thinking this is great that they inform of time slot. I got the text that evening from the store stating it would come before 9:30. I called my floor man. On the day it got till around 10 till I started to panic, the floor man was ready and waiting. I called BnQ and was told the delivery van had broken down and they would call me soon as it left the store. I was wondering why I was not told this prior. I waited till around 11 called back and was told the van still hadnt collected my goods at that point I was very furious as I would be forced to spend the day in. I waited till 12, I got on the phone to a very rude man who told me that these things happened, that the world does not respond perfectly and I should not of booked someone with being given a time slot. I explained that I had, and how rude he was. He told me that there's nothing they can do. I called customer service who very politely offered to pay for my delivery if I could arrange it. I agreed to do this but changed my mind as I didn't see the point. My delivery got her at 2! Two men told me they only just got the call from Ilford, the driver didn't turn up for work that morning and Leyton had forgotten to request for a driver. I walk furious, my day was wasted. I had to pay for the floorman call out, I then had to rebook cancelled appointments for that day and was lied too my the man in Leyton store. I have not received an apology from the store or the truth about my order. I will not be using this service again.